At Rengle Shop, we want you to be completely satisfied with your purchase. If for any reason you are not, our return and refund policy is designed to give you peace of mind.

1. Eligibility for Returns

• Returns are accepted within 14 days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Proof of purchase (such as your order confirmation email or receipt) is required.

2. Non-Returnable Items
The following items cannot be returned:

• Personalized or custom-made products.
• Perishable goods.
• Clearance, final sale, or discounted items.
• Items that are not in their original condition due to misuse or neglect.

3. Return Process
To initiate a return, please contact us with your order number, reason for return, and photos (if applicable). Our customer service team will review your request and provide step-by-step return instructions.

4. Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days to your original payment method.
• Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

5. Shipping Costs

• Customers are responsible for return shipping costs, unless the item was defective, damaged on arrival, or incorrect.
• We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item without proof of delivery.

6. Exchanges (if applicable)
We may offer an exchange for defective or incorrect items. If a replacement is unavailable, a full refund will be issued.

7. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please reach out to us at support@rengleshop.com