Frequently Asked Questions (FAQ)
1. Orders & Payments
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track your order history and save your details for faster checkout.
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express), and other secure payment methods available at checkout.
Q: Can I cancel or modify my order after placing it?
A: Orders are processed quickly, usually within 1–3 business days. If you need to make changes, please contact us at support@rengleshop.com as soon as possible.
2. Shipping & Delivery
Q: How long does shipping take?
A: Orders to the United States typically arrive within 7–15 business days. International shipping times may vary depending on destination and customs clearance.
Q: Do you provide order tracking?
A: Yes! Once your order is shipped, you will receive a tracking number via email to follow your delivery status.
Q: Do I have to pay customs or import taxes?
A: Customers are responsible for any applicable duties or taxes imposed by their country.
3. Returns & Refunds
Q: What is your return policy?
A: You may request a return within 14 days of delivery for unused, undamaged items in their original packaging.
Q: Are there items that cannot be returned?
A: Yes, personalized items, perishable goods, and clearance products are final sale and non-returnable.
Q: How do I request a refund?
A: Contact us at support@rengleshop.com with your order number and reason for return. Once approved, refunds are processed to your original payment method within 5–10 business days.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Privacy & Security
Q: Is my personal data safe?
A: Yes. We use industry-standard encryption and security measures to protect your data.
Q: Do you share my information with third parties?
A: We never sell or rent your data. We only share it with trusted service providers like shipping carriers and payment processors to complete your order.
5. Customer Support
Q: How can I contact you?
A: You can reach us by email at support@rengleshop.com. Our support team will respond within 24–48 hours.
Q: Do you offer support in multiple languages?
A: At the moment, we provide customer support in English and Spanish.